Returns & Exchanges

• Returns and exchange will only be accepted if your order is damaged in transit when shipped by us or you have received the incorrect product.

• Products must be unused, unworn, and returned in original packaging.

Damaged or Incorrect Products

• If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with opening videos and photos for quick assistance.

Non-Returnable Items

The following items are not eligible for returns:

• Customized or personalized jewellery

• Earrings and nose pin/rings (for hygiene reasons)

• Items purchased during sale or clearance.

No refund will be given in the following case: 

•  Package lost in shipment.

• Package refused by recipient.

• Incorrect delivery address and incorrect mobile number given at the time of placing order.

• Products that have been returned in a used or damaged condition.

• Products returned due to size issues.

• If the jewellery is not faulty or damaged in any way.

• Minor variations in colour & design (all our jewelleries are handcrafted by using natural stones).

• After more than 3 failed delivery attempts by our courier agent.

Refund Process

Once your return is approved and inspected, refunds will be processed within 5–7 business days to the original payment method.